{"id":41,"date":"2018-04-20T19:54:52","date_gmt":"2018-04-20T17:54:52","guid":{"rendered":"http:\/\/www.ot-stmartin-ardeche.com\/?p=41"},"modified":"2018-11-13T16:45:44","modified_gmt":"2018-11-13T15:45:44","slug":"surreservation-dans-votre-hotel-que-faire","status":"publish","type":"post","link":"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/","title":{"rendered":"Surr\u00e9servation dans votre h\u00f4tel : que faire ?"},"content":{"rendered":"<p>Il arrive parfois que l&rsquo;h\u00f4tel re\u00e7oive plus de r\u00e9servations que sa capacit\u00e9 d&rsquo;accueil le lui permet. Si tous les clients arrivent effectivement, il y a une surr\u00e9servation. Si cette situation vous concerne un jour, les prochaines lignes pourront vous aider \u00e0 trouver une issue sans prise de t\u00eate.<br \/>\n<!--more--><\/p>\n<h2>Un h\u00e9bergement dans un h\u00f4tel voisin en cas de surr\u00e9servation<\/h2>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-108\" src=\"http:\/\/www.ot-stmartin-ardeche.com\/wp-content\/uploads\/2018\/04\/surreservation-hotel-hotel-voisin.jpg\" alt=\"\" width=\"275\" height=\"183\" \/><\/center>Puisque la surr\u00e9servation vient enti\u00e8rement de la responsabilit\u00e9 de l&rsquo;h\u00f4tel, c&rsquo;est \u00e0 l&rsquo;\u00e9tablissement de trouver une solution. L&rsquo;h\u00e9bergeur peut alors vous proposer une chambre dans un autre complexe h\u00f4telier. Ce dernier doit se trouver non loin de votre h\u00f4tel initial et offrir pratiquement les m\u00eames prestations. Normalement, vous n&rsquo;aurez pas \u00e0 payer de suppl\u00e9ment ou d&rsquo;autres frais pour ce changement. C&rsquo;est \u00e0 l&rsquo;h\u00f4tel de faire le n\u00e9cessaire pour que votre s\u00e9jour reste plaisant.<\/p>\n<h2>Accepter une autre chambre que celle que vous avez r\u00e9serv\u00e9e<\/h2>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-107\" src=\"http:\/\/www.ot-stmartin-ardeche.com\/wp-content\/uploads\/2018\/04\/surreservation-hotel-accepter-une-autre-chambre.jpg\" alt=\"\" width=\"275\" height=\"183\" \/><\/center>Si la chambre que vous avez r\u00e9serv\u00e9e a \u00e9t\u00e9 prise par un autre client, l&rsquo;h\u00f4tel peut vous proposer une solution en interne. L&rsquo;\u00e9tablissement pourra par exemple vous placer dans une suite, sans pour autant vous exiger la diff\u00e9rence de prix. De toute mani\u00e8re, la surr\u00e9servation sera une parfaite occasion de dormir dans une chambre de cat\u00e9gorie sup\u00e9rieure avec davantage de commodit\u00e9. Dans le cas contraire, si l&rsquo;offre de remplacement descend en gamme, l&rsquo;h\u00f4tel devrait vous verser la diff\u00e9rence de prix.<\/p>\n<h2>Demander un remboursement de l&rsquo;argent que vous avez vers\u00e9<\/h2>\n<p><center><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-106\" src=\"http:\/\/www.ot-stmartin-ardeche.com\/wp-content\/uploads\/2018\/04\/surreservation-hotel-demander-remboursement.jpg\" alt=\"\" width=\"275\" height=\"183\" \/><\/center>Si la surr\u00e9servation d\u00e9coule de la responsabilit\u00e9 d&rsquo;un agent de voyage, vous avez la possibilit\u00e9 de demander un simple remboursement. Sachez tout de m\u00eame que ce sera une solution \u00e0 adopter en dernier recours. Le tour op\u00e9rateur peut aussi vous pr\u00e9senter des offres qui pourraient vous s\u00e9duire. Quoi qu&rsquo;il en soit, pensez \u00e0 n\u00e9gocier uniquement avec un d\u00e9cideur. Prenez le t\u00e9l\u00e9phone et adressez-vous directement aux plus hauts responsables de l&rsquo;agence de voyages ou de l&rsquo;\u00e9tablissement h\u00f4telier.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Il arrive parfois que l&rsquo;h\u00f4tel re\u00e7oive plus de r\u00e9servations que sa capacit\u00e9 d&rsquo;accueil le lui permet. Si tous les clients arrivent effectivement, il y a une surr\u00e9servation. Si cette situation vous concerne un jour, les prochaines lignes pourront vous aider \u00e0 trouver une issue sans prise de t\u00eate.<\/p>\n","protected":false},"author":1,"featured_media":109,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,4],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Surr\u00e9servation dans votre h\u00f4tel : que faire ? - Stmartin Ard\u00e8che<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Surr\u00e9servation dans votre h\u00f4tel : que faire ? - Stmartin Ard\u00e8che\" \/>\n<meta property=\"og:description\" content=\"Il arrive parfois que l&rsquo;h\u00f4tel re\u00e7oive plus de r\u00e9servations que sa capacit\u00e9 d&rsquo;accueil le lui permet. 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Si cette situation vous concerne un jour, les prochaines lignes pourront vous aider \u00e0 trouver une issue sans prise de t\u00eate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\" \/>\n<meta property=\"og:site_name\" content=\"Stmartin Ard\u00e8che\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-20T17:54:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-11-13T15:45:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ot-stmartin-ardeche.com\/wp-content\/uploads\/2018\/04\/surreservation-hotel.png\" \/>\n\t<meta property=\"og:image:width\" content=\"805\" \/>\n\t<meta property=\"og:image:height\" content=\"268\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/#\/schema\/person\/f0191fa56e7918aae46174a6b5c01b34\"},\"headline\":\"Surr\u00e9servation dans votre h\u00f4tel : que faire ?\",\"datePublished\":\"2018-04-20T17:54:52+00:00\",\"dateModified\":\"2018-11-13T15:45:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\"},\"wordCount\":353,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/#organization\"},\"articleSection\":[\"Conseils\",\"H\u00e9bergement\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\",\"url\":\"https:\/\/www.ot-stmartin-ardeche.com\/surreservation-dans-votre-hotel-que-faire\/\",\"name\":\"Surr\u00e9servation dans votre h\u00f4tel : que faire ? 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